No -- there's no contract. You can cancel at any time.

If you cancel before the end of the billing cycle, your plan will still be active until the end of the billing cycle.

For example, if you purchase the monthly Basic plan on January 1st, and cancel on January 5th, you'd still be able to use all of the features of the Basic plan until the end of January.

Absolutely! All organizations you create will show up on the "your chats" page under your account.

By default, you are limited to two organizations, but you can always contact us to get this limit extended if you've upgraded any of your organizations.

If you need many organizations at a discounted rate (for example, one organization for each client), please contact us and we can get you set up with a custom plan.

The following payment methods are supported:

• Mastercard
• Visa
• Maestro
• American Express
• Discover
• Diners Club
• JCB
• PayPal

Other payment methods including bank transfer, iDEAL, wire transfers etc are available in certain regions. Please contact us if you require one of these payment methods.

Absolutely! We are happy to offer discounts to valid 501(c)(3) non-profits, charities, and other similar organizations. Contact us to learn more and get started.

The recurring billing date will be the current date. For example, if you sign up for a monthly plan for the first time on January 1, all future charges will be billed on the 1st of every month.

If you currently have a paid plan for one of your chats and upgrade to a higher priced plan, the following happens:

Your chat will immediately be upgraded and you will get the benefits of the upgraded plan

The funds paid on the previous plan will be pro-rated based on the amount of days until the end of the billing cycle. The pro-rated amount of funds will count as a credit at the start of the new billing cycle

The cost of the new plan will be pro-rated based on the amount of days until the end of the billing cycle

At the beginning of the next billing cycle, you will be charged the full cost of the upgraded plan for that month in addition to the pro-rated cost of the new plan minus the pro-rated amount paid on the previous plan.

Your chat will immediately be downgraded and will no longer benefit from the higher priced plan you previously paid for

The difference between the funds paid on the previous plan and the price of the new plan will be pro-rated based on the amount of days until the end of the billing cycle. The pro-rated amount of funds will count as a credit at the start of the new billing cycle

At the beginning of the next billing cycle, you will be charged the full cost of the lower priced plan for that month minus the amount of credit from the pro-rated funds previously paid.

You can change your billing frequency from monthly to annual, but not the other way around. If you need to switch from annual to monthly billing, please contact us.

If you switch from monthly to annual billing, your next billing date will change to a year from the time the change was made, and a payment will be attempted for the amount owed.

For example, if you paid for the Basic Monthly Plan on November 1st, and switched to the Basic Annual Plan on November 6th, you would not be charged until November 6th of the following year . In addition, you would be charged $165.60 ($180 - (($18 - ($18/30 * 6)))) immediately.

If you are moving from a lower-priced plan to a higher-priced plan, you are charged as follows:

Pro-rata remaining days = # of days remaining in the current billing cycle / # of total days in the billing cycle

Credit for unused lower priced plan = price of lower plan * pro-rata remaining days

Debit for remaining higher-priced plan = price of higher plan * pro-rata remaining days

Amount Due = Debit for higher-priced plan - Credit of lower-priced plan 

For example: You subscribe to the Basic plan ($18/month) on June 1st and upgrade to the Community ($36/month) plan on June 15th, with your next billing date being July 1st.

Pro-rata remaining days = 0.5 (15/30)
Credit for unused lower priced plan = $9 (18 * 0.5)
Debit for remaining higher-priced plan = $18 (36 * 0.5)
Amount Due = $9 (18 - 9)
Upon upgrading, you'll be immediately charged the pro-rated amount due ($9). On July 1st (your next billing date), you'll be charged $36 as this is the cost of your upgraded plan.

If you are moving from a higher-priced plan to a lower-priced plan, you are charged as follows:

Pro-rata remaining days = # of days remaining in the current billing cycle / # of total days in the billing cycle

Credit for unused higher priced plan = price of higher plan * pro-rata remaining days

Debit for remaining lower-priced plan = price of lower plan * pro-rata remaining days

Amount Applied As Credit = Credit of lower-priced plan - Debit for higher-priced plan 

For example: You subscribe to the Community plan ($36/month) on June 1st and downgrade to the Basic ($18/month) plan on June 15th, with your next billing date being July 1st.

Pro-rata remaining days = 0.5 (15/30)
Credit for unused higher-priced plan = $18 (36 * 0.5)
Debit for remaining lower-priced plan = $9 (18 * 0.5)
Amount Applied As Credit = $9 (18 - 9)
On July 1st (your next billing date), the pro-rated credit will be applied due ($9) will be added to the cost of the new plan ($18) and you'll be charged $9 (18 - 9) for this month.

All purchases are deemed final at the point of sale. Users who purchase a year-long subscription, for instance, will pay for the entire year up-front, and are not entitled to a refund. If the user opts to cancel their subscription, they will retain premium features for the duration of their subscription period.

In some circumstances, we may issue a partial or full refund. Such decisions are handled on a case-by-case basis. All requests must be sent directly to Minnit LTD via our Support System.

New users can use the free trial to try out almost all of the premium features. No payment information is required to get the free trial.

This includes all features on the Business plan except for the following:

• Concurrent users limited to the same as the Free plan
• Included chatrooms limited to the same as the Free plan
• Bandwidth limit is the same as the Free plan
• No vanity subdomain
• Custom domains cannot be used

If you are eligible for the trial, you will see a "Use Free trial" button as well as dialog menu appear if you select the Free tier. Each user and chat is only allowed 1 free trial.

All payments are securely handled by Paddle. Minnit LTD does not view, scan, or record your payment details.

Your file storage limit is shared across all chats within your organization.

If your organization reaches the storage limit for file sharing (for instance, 10 GB on the Basic plan), users will no longer be able to share files on your chats.

We will not automatically upgrade your plan.

You can choose to upgrade to the next plan to get additional storage, or wait until the next month for the storage used to reset.