Handling Spam

Minnit Chat has several safeguards in place to help protect your users from spam. That being said, it’s important to know what to do if a spambot gets through.

First thing you should do is to know not to respond to spammers or spambots. If they feel ignored, they will focus their resources elsewhere.

Now, let’s look at an example of spam:

Do you see that little “!” icon that the arrow is pointed to? This is the Report button! Click it to generate a transcript.

Now, you will see this screen:

Click “Report”, and type up a message:

For spam, you should report to both Minnit Staff and Chat Staff. Alert Chat Staff to check the Reports Menu to view reported transcripts. They can use this to ban the user right away from the chat.

When you report to Minnit Staff, we will investigate the report, usually within 2-3 business days, and take action as required. User reports are key in helping keep our anti-spam defenses strong.

Thank you for your help in keeping Minnit Chat spam-free!

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